Shipping & Returns Policy

thebatonofhope.org

Delivery Times

Orders can take between 5-10 days to be delivered. Please note clothing and pins/coins are shipped separately and may arrive at different times.

RETURNS POLICY

We hope you’ll be delighted with your new products but if you are not 100% satisfied with your order you can return it for a full refund (excluding shipping costs) within 14 days of purchase.

To be eligible for a refund the products returned must not have been used, altered, washed, or damaged, and must be free of dirt as well as include original packaging and labels.

Please note:

You are responsible for return shipping costs.
Original shipping costs cannot be refunded.

RETURNS PROCESS:

Please email us on [email protected] with your order number, name, address and brief explanation of your return. We will then provide you with instructions on how to return your order.

Please note: you are responsible for return shipping costs and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping or signed for service. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that your refund has been approved or rejected.

If your return is approved, your refund will be processed and will automatically be applied to your original method of payment, within 10 working days.

If you haven’t received your refund within 10 working days of receiving your notification of refund:

Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially credited back to your account or card.
If you have followed the above steps and still have not received your refund, please email us at: [email protected] and include a copy of the original returns email.

EXCHANGE POLICY

Due to the possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired products.

This notice is Version 1 and was last updated in September 2025.